The success of my consultancy relies not just on my performance but also very much so my admin assistant Vickie Pybourne. Vickie is an exceptional colleague.

It is so rewarding when clients take the time out to recognise the important role of my admin assistant Vickie. She is every bit as important as me in ensuring that we deliver what our clients have come to expect. A first class service, first time- every time. It was immensely pleasing to receive the following: -

After I have moved in (next month with any luck) I would be more than happy to provide feedback on your service, and indeed on Vicky’s. In fact, I can tell you now that of all the office-based responses I have made in moving to Durham, my service from her has been exemplary, way ahead of most and un-equalled by anyone.

Best wishes,

John Nicholson

Neil Marsden Independent Damp & Timber Consultant- Exceptional customer service