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My wife & I were concerned about what appeared to be damp appearing through an external wall. I had contacted several companies and received conflicting responses about how to deal with this. Some of these responses were made over the phone and estimates varied wildly. We agreed that an independent survey would provide us with the way forwards. I came across Neil’s website and decided to seek his advice.
I had a telephone conversation with Vickie, who is Neil’s admin assistant. She was very approachable, extremely efficient and after talking through with her, I was able to arrange an appointment within a week. Vickie kept me updated during this time about a change that had to be made to the date, explaining the reason for the change and I found her to be very good to deal with.
On the morning of the appointment, Neil phoned me to confirm that he was on his way but might be slightly late due to unexpected traffic problems. I was very impressed by his professionalism and he explained the problems to me in a very straightforward, easy to understand way. I found Neil to be very easy to talk to and had complete confidence in his recommendations as a result. It was extremely worthwhile as the cost of the survey was much less than some of the solutions and involved much less work than some of the discussions I’d had prior to deciding upon a survey.
The report was very well explained and easy to understand. I had a couple of follow up questions and Neil responded very quickly with answers. It is obvious that Neil is not out to make unnecessary work in order to gain business. He provided an honest and professional report and recommended solutions (with an estimated cost) to remedy the problems. This was a great relief as we had feared the worst and the recommendations were substantially cheaper than our earlier concerns.
Thanks, Rory. Whickham
Whickham, Tyne & Wear- October 2018- Damp Advice